Celebrating the 2024 Buyer Hero Award Winners at Cisco Reside Melbourne

Nothing is extra rewarding for our Buyer Expertise group than recognizing our prospects’ success. Annually at Cisco Reside Melbourne, we spotlight a gaggle of progressive prospects with our Cisco CX Buyer Hero Awards.

Every buyer who receives an award has demonstrated excellence of their class. Each was chosen from a number of nominations obtained throughout varied industries inside the APJC area. For sure, these awards are aggressive. I’m honored to showcase this yr’s winners, please be a part of me in congratulating them!

World Class Cybersecurity: East Japan Railway Firm

This award is offered to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of techniques together with station employees terminals, networks, and ticketing techniques. By way of a mix of Cisco safety merchandise and Cisco CX the corporate has skilled no outages because of safety points this yr. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his group have applied environment friendly SOC operations with 250 billion classes and 400 billion information and diminished the time to arrange experiences required by authorities ministries.

Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm

Distinctive Innovation: Hana Financial institution

The Distinctive Innovation Award is for a Cisco buyer who achieved wonderful improvements by collaboration with Cisco CX. This yr’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering progressive digital platforms to supply dependable monetary companies three hundred and sixty five days per yr.  Kyoojin Shin, Director of Cloud Division, and his group labored with Cisco Buyer Expertise and achieved 100% of their preliminary digital transformation goals inside one yr, together with SDN conversion and information heart growth. As well as, they succeeded in accelerating their subsequent migration undertaking by one full yr, all whereas automating a number of main modifications and growing their general work effectivity by 50 p.c.

Jungsoo Park accepts the award on behalf of Hana Financial institution!

Excellent Automation: KDDI

The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations by automation. The winner is Japanese telecommunications service supplier KDDI. By way of collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his group at KDDI are remodeling and modernizing community operations by combining generative AI and Cisco Community Companies Orchestrator (NSO). They’re additionally working to take away handbook duties and simplify pre-deployment checks with the aim of decreasing whole handbook duties by greater than 50 p.c.

Please be a part of us in congratulating Takumi Nakamatsu and his group at KDDI!

Digital Transformation Luminary: Hong Kong Jockey Membership

Our Digital Transformation Luminary Award is offered to a buyer who has efficiently embraced a formidable digital transformation by a partnership with Cisco CX. This yr the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Government Director, IT, and his group have partnered with Cisco to create a transformational answer primarily based on Cisco ACI+SDWAN+SDA applied sciences. By way of this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future progress, serving thousands and thousands of shoppers and conducting billions of transactions yearly. Gary’s group can be collaborating with Cisco CX group on observability options to boost the flexibility to detect and reply to incidents, safeguard the companies and improve the digital experiences of the Membership’s members and prospects.

Flora Fang, Managing Director, CX Larger China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!

Operational Excellence: LG CNS

Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This yr, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering companies to all kinds of corporations. LG CNS maintains “LG-Web,” the MPLS-based spine community offering connectivity companies to all LG subsidiaries. By way of collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her group present is the very best high quality of community companies whereas minimizing disruption.

Hyung Guk Kim of LG CNS accepts the award 

AI Trailblazer: HCLTech

The AI Trailblazer is a buyer who partnered with Cisco CX to arrange its infrastructure for AI. The winner is HCLTech, a worldwide expertise firm that gives companies and merchandise to assist companies rework digitally. Mr. Ramana SV and his World IT (GIT) group at HCLTech had been seeking to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated the whole deployment, future-proofed the community with Wi-Fi 6E expertise, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / amenities, with an enormous efficiency enhance, and a major discount in implementation time, setting new benchmarks for person expertise with strengthened safety. Be part of me in congratulating HCLTech, GIT Workforce on successful this yr’s AI Trailblazer Award!

Harish Kelath accepts the award on behalf of HCLTech

Trade Accelerator: Niterra

This award goes to a buyer that’s main innovation in its business. The winner is Niterra, a serious producer of automotive ignition elements and automobile digital elements. Niterra needed to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising risk of cyber assaults.  Kazuyuki Kimura and his group at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re shifting towards a brand new IT infrastructure with visibility and optimum safety risk safety.

Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra

CX Buyer Hero of the 12 months Award: Coles 

This pinnacle CX award goes to the client who has achieved the strongest general enterprise outcomes by collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 shops throughout Australia. Hong-Sin Lim and his group partnered with Cisco CX to enhance and optimize community operations at Coles, vastly enhancing group members’ expertise, decreasing time to resolve points, and lowering danger to key functions within the supermarkets. Key outcomes embrace:

• 99% community uptime in LAN and WAN environments over the previous yr enabling  an “At all times on and Safe” community for grocery store shops
• Simplified monitoring and baselines of grocery store shops
• 50% improved decision time with HTEC group because of deal with crucial points
• 300% enchancment in time to triage perceived wi-fi points and allocate points to applicable group
• Automation of software program improve is anticipated to considerably scale back time for OS improve, enhancing productiveness and releasing up worker time for extra progressive tasks
• Proactive monitoring utilizing a single dashboard helps to rapidly establish points and has diminished time to remediate by greater than 50%

Please be a part of us in congratulating Hong-Sin Lim and his group at Coles!

Discover our Cisco CX Superheroes At present

To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are remodeling and innovating to drive affect of their organizations and internationally.

See a few of our most up-to-date tales right here:

• NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
• Workday – Enhancing consistency, safety, and quicker deployments with automation
• United Airways – Taking the passenger expertise to new heights with Agent on Demand

If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!

Don’t have a narrative to inform simply but? We can assist you construct it!

Share: